The following onsite maintenance service options are available. Note: Services are Independently contracted with and provided by the Kiosk Service Company.

Option 1 - Prepaid Service Calls is best described as "buy bulk." You purchase a pre-determined number of service calls for a flat fee. The credits can be used on any kiosk, anywhere. This is advantageous if there are quite a large quantity of kiosks involved - deployed throughout the country - but there is minimal concern for the application and component mix requiring individual attention.

Option 2 - Per Incident Service is best described as "pay as you go". You pay a per technician/per hour flat fee, as needed. It is important that you understand that this is an option, but not a popular one. It ends up being more expensive in the long run. This is best used "in case of an actual emergency."

Option 3 - Remedial Maintenance is best described as "unlimited coverage." You pay a per kiosk fee that covers the unit for an unlimited number of service calls for a minimum one-year period. This is the best solution for kiosks that have complex component mixes that may require a little more attention. It is the best option if you have a requirement for a specific servicing response time. Additionally, this is the ideal solution for a large number of kiosks covered under contract.

Option 4 - Custodial Service is best described as "component maintenance and cleaning." This popular service can be utilized at any time for a flat fee. Your kiosk may not need to be repaired bi-weekly, but it may need a cleaning or a paper refill. It is a very convenient service option when you are not available to do the little things necessary to keep the unit looking and functioning at it's best.

Kiosk Maintenance Service Options

Option 1: Prepaid Service Calls (per year of service)
25 Calls
50 Calls
100 Calls
200 Calls
300 Calls
Service calls based on a 1 hour on-site visit
Saturday service call = 11/2 calls
Sunday and holiday service call = 2 calls
Minimum purchase is 25 calls
Time limit is for as long as it takes to expend the total number of calls
Includes labor & travel, and hardware replacement only
Every dispatch is considered a service call

Option 2: Per Incident Service (includes labor & travel and is for hardware replacement only)
per technician/per hour

Option 3: Remedial Maintenance (includes labor & travel and is for hardware replacement only)
Based on a typical kiosk configuration consisting of :
Touch screen monitor
Speakers
PC – PIII
* 8 hour (business hour) on-site response per kiosk/per year
* 24 hour on-site response per kiosk/per year *
* 48 hour on-site response per kiosk/per year
* If kiosk contains a laser printer add per kiosk/per year
Contingencies with the Remedial, Per Incident and Pre-Paid Service Plans:
1. All services are for replacement of Hardware Components Only.
2. Software service is not included.
3. Purchase of pre-expended component spares will be required for inventory at TravelEze's factory. You should anticipate a purchase of approximately 5% of total components in your kiosks (e.g., if you had 100 kiosks as an installed base, you would have to purchase 5 of each component in the basic kiosk design).
4. Additional fees will apply for any services other than component replacement that occur (i.e.: clearing paper jams or rebooting of system). This is defined as a "Per Incident" fee in the Glossary.
5. Additional fees will apply for "No Service" calls and for "Multiple Site Visits" (see Glossary for definitions).

Option 4: Kiosk Custodial Service
Kiosk custodial service will consist of any of the following individually or in combination:
Exterior Cleaning
Interior Cleaning
Replace the air filter
Replace header light
LED sign maintenance
Adjustment of touch screen monitor
Leveling the kiosk
Per Visit charge:

Kiosk Site Survey
Technician will visit a site and submit a report listing the preparations necessary to ensure a trouble free installation of the kiosk. Upon completion of this survey, you will be issued a Site Survey Report outlining what (if any) must be done to the site to prepare it for the kiosk installation. This report will also identify any additional costs we would charge to do the site preparation.
Site survey fee: Included with Purchase

Kiosk Installation
Kiosk installation will include but not be limited to the following:
Movement of kiosk from the shipping dock at the installation site to the desired location
Unpacking of the kiosk and removal of all packing materials
Connection of all equipment inside kiosk to power receptacles
Testing all components for operability.
Testing of application software (in accordance with customer-provided test script)
Cleaning exterior and interior of kiosk
Locking of kiosk and reporting kiosk operational status to site supervisor
Installation services: Included with Purchase (maximum of 2 hours on site)

Hours: Operating hours are as follows:
Dispatch Hours:
Monday through Friday (holidays excluded)
8:00AM to 5:00PM (prevailing time zone)
Standard Hours of Operation:
Monday through Friday (holidays excluded)
9:00AM to 5:00PM (prevailing time zone)
Overtime Service: (may not be available in all areas)
Monday through Friday (holidays excluded)
5:00PM to 12:00AM (prevailing time zone)
Weekend Service: (may not be available in all areas)
Saturday, Sunday and Holidays (prevailing time zone)

Incident: A trip to a site to perform a service not to exceed a pre-determined time limit. Per-determined time limit is currently defined as one (1) hour.
Multiple Visits: Where multiple visits are required to the same site to accomplish repairs. Specifically, this typically occurs when:
the contact person is not available on-site,
keys for the kiosk are not available on-site,
· the 8 hr. clock stops, or
· any other circumstance that would deter the completion of the service call.
No Service Call: Trip cancelled prior to technician arriving on-site.
Per Incident Option Fee: These are additional fees that are charged for maintenance services on a call that are performed and are other than the contracted component replacement actions. They include:
Overtime, per incident:
Weekends and Holidays, per incident:
Reboot Equipment, per incident:
Clear Paper Jam, per incident:
Service Areas: Continental United States/Hawaii and Alaska, Canada, Mexico and the Carribbean.
Terms: All Annual Repair Service Contracts are to be paid in full at signing.